Blackwood Carpentry

Data Deletion

Effective date: 25 August 2026

This page explains how to ask Blackwood Carpentry Pte. Ltd. (“Blackwood”) to delete personal data we have received from you — including data received through Facebook Messenger, Instagram, WhatsApp, our website enquiry forms or our automated enquiry assistant. It supplements our Privacy Policy.

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1. How to request deletion

Send your request to either of the following Blackwood-controlled contact points:

• Email: hello@blackwood.sg with the subject “Data Deletion Request”; or
• WhatsApp: +65 8978 8979, stating that you wish to request data deletion.

Deletion requests are handled by our team on receipt; we do not currently offer an automated self-service deletion tool.

2. What to include so we can find your record

To help us identify the correct records, please tell us:

• The name you used when contacting us;
• Which channel you used (Facebook Messenger, Instagram, WhatsApp, website form, email or phone);
• For Facebook or Instagram: the profile name or username you messaged us from;
• For WhatsApp or phone: the phone number you contacted us from; and
• Roughly when you were in contact with us, if you remember.

3. Verification

To protect your data, we may ask you to verify that the request genuinely comes from you (or from someone authorised to act for you) — for example by replying from the same account or number the original messages came from. We will only ask for what is reasonably needed to verify the request.

4. What we will delete

Once verified, we will delete or anonymise the personal data we hold about you in our systems that is connected to your request, which may include:

• Your contact details and enquiry records;
• Conversation records from our messaging channels; and
• Appointment and enquiry-management records linked to you.

5. Retention exceptions

In limited cases we may need to retain certain records even after a deletion request — for example where a formal quotation, contract or payment exists and we are required to keep records for legal, accounting, tax or dispute-resolution purposes. In such cases we retain only what is necessary, for only as long as necessary, and we will tell you if an exception applies to your request.

6. Data held by Meta and other platforms

Deleting data from Blackwood’s systems does not remove copies of your conversation that exist inside your own Facebook, Instagram or WhatsApp account, or data held by Meta Platforms under its own policies. You can manage that data through the settings of the relevant platform.

7. Acknowledgement and completion

We will acknowledge your request within a few business days and aim to complete verified deletion requests within 30 days. We will confirm with you once your request has been completed, and tell you if any retention exception applies.

8. Contact